Packing & Shipping and Collection of Lots
We aim to provide an exceptional post-sale service to all of our clients at a reasonable cost.
Most of our auctions are conducted on Saturdays and our Call Centre (telephone 01928 579032) is open on the day after the auction (Sunday) from 9.00am to 4.00pm so that our clients may pay for their lots and arrange for shipping if required. A team of packers ensures that all lots are packed on Sunday and Monday, and despatch is normally completed within 24 hours. The Client Services Department is also open from 11.00am to 1.00pm on Sunday for clients who wish to collect their purchases in person. British Toy Auctions is also open on Monday and Tuesday from 9.30am to 5.00pm for payments, collections and shipping, and all transactions MUST be finalised no later than close of business on the Tuesday following the auction.
Absentee Bidders may pay for their purchases by BACS (electronic transfer), Debit Card or Credit Card (there is a small surcharge for payment by credit card). Please note that we are unable to accept card payments for amounts in excess of £200. Clients purchasing lots via an internet facility (e.g. the-saleroom.com) normally have payments taken from the registered debit or credit card automatically following the auction.
Please pay for your lots no later than close of business on the Tuesday following the auction. Details of late-payers and non-payers are shared with other auction houses and live internet bidding sites.
Packing & shipping charges within the UK
Shipping is normally undertaken by UPS although some small packages may be shipped by Royal Mail.
- Packing and Shipping of items under 2 kgm from £8 to £15 including insurance for loss (not damage) in transit.
- Packing and Shipping of items between 2 kgm to 10 kgm from £18 including insurance for loss (not damage) in transit.
- Packing and Shipping of items over 10 kgm from £22 including insurance for loss (not damage) in transit.
For Packing and Shipping of very large items, we are able to recommend a number of specialist door-to-door couriers at reasonable cost. Please ask for a quotation before bidding.
Packing & shipping charges worldwide
Packing and Shipping of items under 2kg costs from £20 including insurance for loss (not damage) in transit. For packing and shipping of items over 2 kgm, please ask for a quotation before bidding.
All packages are delivered on a 'signed for' basis. Any insurance is provided by the courier or shipper and British Toy Auctions accepts no liability for any loss or damage after the goods have been collected or delivered to the courier or shipper. All prices are plus VAT