Packing & Shipping and Collection of Lots
We aim to provide an exceptional post-sale service to all of our clients at a reasonable cost.
Most of our auctions are conducted on Fridays and our Call Centre (telephone 01928 579032) is open on Friday, Monday and Tuesday from 9.00am to 5pm so that our clients may pay for their lots and arrange for shipping if required. A team of packers ensures that all lots are packed on Monday and Tuesday, and despatch is normally completed within 24 hours. Please note that all transactions including payments, collections and shipping MUST be finalised no later than close of business on the Tuesday following the auction.
Bidders may pay for their purchases by BACS (electronic transfer) or Debit Card (if present in the saleroom). Please note that we are unable to accept card payments over the telephone. Clients purchasing lots via an internet facility (eg the-saleroom.com) normally have payments taken from registered debit card via the-saleroom.com GAP payment request facility.
Please pay for your lots no later than close of business on the Tuesday following the auction. Details of late-payers and non-payers are shared with other auction houses and live internet bidding sites.
Packing & shipping charges within the UK
Shipping is normally undertaken by UPS although some small packages may be shipped by Royal Mail.
- Packing and Shipping of items under 2 kg from £8 to £15 including insurance for loss (not damage) in transit.
- Packing and Shipping of items between 2 kg to 10 kg from £18 including insurance for loss (not damage) in transit.
- Packing and Shipping of items over 10 kg from £22 including insurance for loss (not damage) in transit.
For Packing and Shipping of very large items, we are able to recommend a number of specialist door-to-door couriers at reasonable cost. Please ask for a quotation before bidding.
Packing & shipping charges worldwide
Packing and Shipping of items under 2kg costs from £20 including insurance for loss (not damage) in transit. For packing and shipping of items over 2 kg, please ask for a quotation before bidding.
All packages are delivered on a 'signed for' basis. Any insurance is provided by the courier or shipper and British Toy Auctions accepts no liability for any loss or damage after the goods have been collected or delivered to the courier or shipper. All prices are plus VAT